Privacy Policy

Kuulsaal OÜ Privacy Policy sets forth the principles under which Kuulsaal OÜ processes the personal data of its clients. This policy applies to all natural persons (clients and users) who purchase goods, products, and services offered by Kuulsaal OÜ or visit the company’s service locations and websites. Kuulsaal OÜ uses personal data to serve you better and to ensure proper fulfillment of all contractual relationships and legal obligations.

Kuulsaal OÜ
Kuulsaal OÜ owns Muuuv Viimsi Adventure Park.
Contact information for the responsible data controllers at Kuulsaal OÜ:

– Kuulsaal OÜ – Address: Sõpruse tee 15, Haabneeme, 74001, Email: bowling@kuulsaal.ee.
For questions related to data processing, please contact the above details.

Scope of the Privacy Policy
This policy applies to all natural persons (clients and users) who purchase goods, products, and services offered by the companies or visit the companies’ stores and websites.
In addition to the Privacy Policy, there are specific terms for processing personal data under the loyalty program Partner Program. The processing conditions for Partner Program data are available here.

What Personal Data Does the Company Collect?
Kuulsaal OÜ may collect personal data necessary for providing services, including but not limited to your name, email address, phone number, preferred language, direct marketing preferences, and technical information transmitted by digital devices (e.g., cookies and similar technologies). To offer the best customer service, Kuulsaal OÜ may also process other necessary personal data as per the purposes, scope, and methods informed to you.

Kuulsaal OÜ has the right to refuse to provide goods or services if processing personal data is required for the service delivery.

How Does the Company Collect Personal Data?
Kuulsaal OÜ collects your personal data with your consent when starting and during the customer relationship, such as when purchasing and using products and services. The company collects your personal data only when you voluntarily provide this information.

Purposes of Personal Data Processing
The company processes personal data for the following purposes:

  • Managing customer relationships and communication
  • Entering into and fulfilling contracts with customers
  • Responding to customer inquiries
  • Developing and analyzing customer relationships
  • Offering products and services
  • Direct marketing
  • Legitimate interest
  • Studying consumer habits
  • Managing and developing services
  • Enhancing website functionality
  • Conducting sweepstakes and surveys
  • Preparing sales statistics
  • Protecting individuals and property
  • Fulfillment of legal obligations

How Does the Company Protect Your Personal Data?
The company uses up-to-date and sufficient technical and organizational security measures to protect personal data stored in customer databases and websites from unauthorized access, alteration, disclosure, or destruction. Access to personal data modification and processing is limited to authorized personnel.

Transmission of Your Personal Data
The company may use third-party service providers to process personal data for providing necessary services (e.g., software development, direct marketing, payment, and postal services). All third-party service providers who receive personal data are bound by agreements on personal data protection and confidentiality. Additionally, the company has the right to transfer personal data to regulatory, investigative, and law enforcement authorities as required by law.

Personal Data Retention Period
Kuulsaal OÜ may process your personal data as long as necessary for the fulfillment of the customer relationship or other equivalent relationship between the company and you, or until you withdraw consent for processing personal data, or for tax and legal purposes, until the statutory deadlines expire.

Direct Marketing and Satisfaction Surveys
With your consent, the company may use your personal data to send information about special offers, campaigns, and promotions, as well as conduct satisfaction surveys. If you no longer wish to receive direct marketing, you can withdraw consent at any time by following the instructions in direct marketing or by contacting the company you wish to unsubscribe from.

Use of Cookies
The company’s websites use cookies. A cookie is a small text file that the browser automatically saves on the device used by the user. Cookies are used to collect information about how the user uses the website, aiming to provide a better user experience.

The websites use the following types of cookies:

  • Session cookies, which are required to enable the website to be used.
  • Persistent cookies, which are used to remember user preferences on the website.
  • First-party and/or third-party cookies, which are used to show relevant ads and offers to the user.
  • Third-party analytics cookies for optimizing marketing communication.

Users can delete and/or block cookies saved on their devices by adjusting their browser settings. If cookies are not used, the website may not function as intended, and some features may not be available.

In addition to analytical cookies, the websites use pixel tags (web-beacons) to track website usage. This process does not involve processing personally identifiable information.

Processing of Anonymous Data
When visiting the company’s websites, the company may collect anonymous data, such as the date and time of the visit, downloaded information, browser name, operating system information, internet service provider, and similar details. These data are processed anonymously and are used to improve the functionality of the website.

Video Surveillance
Kuulsaal OÜ locations have video surveillance for the purpose of protecting individuals and property. The responsible data controller for video recordings and the personal data processed on video footage is the owner of the surveillance cameras.

Access to video recordings is restricted to authorized personnel based on their job duties.

Video recordings are generally stored for up to 31 calendar days, unless a longer retention period is required for ongoing monitoring related to the protection of individuals and property.

Data Transfer Outside the EU or EEA
The company may transfer personal data to third countries (countries outside the European Union or European Economic Area) only when there is a legal basis for doing so. The company’s group entities may use international service providers or partners for personal data processing, ensuring that data is transferred legally and protected in accordance with applicable laws.

Profiling
Kuulsaal OÜ may use your personal data and purchase statistics for profiling to better understand your expectations and, as a result, offer better products and services. The company will not make any decisions that have legal consequences based solely on profiling.

Your Rights Regarding the Processing of Your Personal Data
You have the right to request from the company the personal data you have provided, request corrections and transfers of your data, and ask for your personal data to be deleted.
Requests related to the processing of your personal data should be submitted electronically to Kuulsaal OÜ’s data protection specialist at bowling@kuulsaal.ee. To ensure the security of data processing, your request must be digitally signed.

The company has the right to refuse to process your request if your identity cannot be verified or if the transmission of personal data is not secure. The company may refuse to delete personal data if there is a legal obligation to process the data arising from a valid contract, law, or if it is necessary for the preparation, submission, or defense of legal claims concerning the protection of individuals and property.

Changes to the Privacy Policy
The company reserves the right to modify and update the privacy policy at any time. The valid privacy policy is always available on the company’s websites.

Submitting Complaints
If you believe that the company is violating your rights in processing your personal data, you have the right to contact the company at the above contact details or the Data Protection Inspectorate (www.aki.ee) or take legal action.